Question 1

Who is VenueStack built for?

Accepted Answer

VenueStack is built for nightclubs, bars, lounges, beach clubs, festivals, and ticketed events that need ticket sales and real-world operations to stay connected, especially when volume, table service, and door flow matter.

Question 2

What problem does VenueStack solve?

Accepted Answer

Most venues run events across disconnected tools. Ticketing sits in one place, tables in another, and reporting is spread everywhere. VenueStack brings those flows together so teams spend less time coordinating and more time running a smooth night and selling smarter.

Question 3

Is VenueStack a good fit if we only do occasional events?

Accepted Answer

Yes, if event nights matter to revenue or reputation. Even occasional events benefit from a clean checkout flow, deposits, faster entry, and better visibility into what worked and who showed up.

Question 4

What is the fastest way to know if VenueStack is a fit?

Accepted Answer

The best next step is to get started and connect VenueStack to your typical event flow such as tickets, tables, and entry. If you have a complex setup such as multiple venues, festivals, or custom workflows, reach out to the team and we will point you to the cleanest rollout.

Question 5

What does VenueStack cost?

Accepted Answer

VenueStack has two plans:

Monthly: $200/month
Annual: $180/month billed annually (10% savings)

Same product in both plans. Annual is simply discounted.

Question 6

What fees apply when we process payments?

Accepted Answer

VenueStack pricing is the subscription above. For transactions such as tickets, deposits, and reservations, processing fees are collected by the payment processor (for example Stripe, Adyen, PayPal) as well as VenueStack, depending on your payment setup and transaction type.

Question 7

Can we pass the processing fees to the customer?

Accepted Answer

Yes. Businesses can choose whether to absorb fees or pass fees along to the customer at checkout. Many venues pass fees on for ticketed events or high-demand nights to protect margins.

Question 8

Do you take a percentage of our sales?

Accepted Answer

VenueStack is subscription-based, and transaction-level fees may apply depending on your payment setup. Those fees are collected by the payment processor and VenueStack, and you can choose whether they are covered by the business or passed to the customer.

Question 9

What determines the exact fee amount?

Accepted Answer

Fees vary based on the processor you use (Stripe, Adyen, PayPal), card type, region and currency, and transaction type (ticket, deposit, reservation). When you set up payments, your team can confirm how checkout should look and what the business receives.

Question 10

How do payouts work?

Accepted Answer

Payouts are handled through your payment processor account based on your configuration. VenueStack reporting helps reconcile sales, deposits, and event performance so teams can close out nights cleanly.

Question 11

Who handles chargebacks and disputes?

Accepted Answer

Disputes are handled through the payment processor flow. Responsibility typically follows the business selling the ticket or reservation and receiving the funds. Clear purchase terms and confirmation messaging help reduce disputes.

Question 12

Is VenueStack white-label?

Accepted Answer

Yes. The guest experience is designed to feel like customers are booking directly with your business, not through a third-party marketplace.

Question 13

Who owns the customer data?

Accepted Answer

You do. Your customer list is a business asset. VenueStack is built to help you capture customer data and use it for smarter marketing and VIP recognition.

Question 14

Can we use our own domain or embed into our website?

Accepted Answer

Yes. VenueStack can support a branded venue experience and embedded flows so your website stays central to your brand.

Question 15

How hard is it to switch from our current provider?

Accepted Answer

Most businesses switch smoothly by starting with one upcoming event, then moving recurring events once the team is comfortable. If needed, you can run a short parallel test to reduce risk.

Question 16

How long does setup usually take?

Accepted Answer

Setup depends on complexity such as single venue vs festival, table layouts, and number of events, but the goal is to get you live quickly. Most time is usually decisions like branding, ticket types, and table rules, not technical work.

Question 17

What does onboarding look like?

Accepted Answer

Onboarding is operator-focused. It covers event setup, table rules, door workflow, and making sure reporting matches how your team runs the night.

Question 18

Can VenueStack handle high-volume entry?

Accepted Answer

Yes. VenueStack is built with door flow in mind. Entry needs to be fast, simple, and reliable, especially during peak arrival.

Question 19

What happens if connectivity is weak at the door or on-site?

Accepted Answer

Real venues deal with real conditions. VenueStack supports practical workflows, and your team can recommend the best setup for your environment so entry stays smooth even when conditions are not perfect.

Question 20

Can multiple staff use VenueStack at once?

Accepted Answer

Yes. Teams can use VenueStack across roles so operations are not bottlenecked through one person.

Question 21

Can we require deposits or minimum spends for tables?

Accepted Answer

Yes. Deposits and minimum spend rules are designed to reduce no-shows and make table service revenue more predictable, especially on high-demand nights.

Question 22

How is payment security handled?

Accepted Answer

Stripe, Adyen, or PayPal handle sensitive payment processing and card security based on your configuration. VenueStack is designed so businesses can take payments without needing to directly handle raw card data.

Question 23

Can we control what staff can access?

Accepted Answer

Yes. Access can be managed so different roles such as door, managers, and admins are not all seeing or changing the same things.

Frequently Asked Questions

Getting Started

Pricing & Fees

Payments

Data Ownership

Setup & Switching

Operations

Security & Access