Effective Date: January 2026
Contact: support@venuestack.io
1. Acceptance of These Terms
1.1. These Terms of Service (the “Terms”) govern access to and use of VenueStack websites, business dashboards, customer-facing event pages, ticketing and checkout flows, table reservation flows, ticket download pages, QR code check-in tools, and related services (collectively, the “Services”).
1.2. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1.3. If you use the Services on behalf of a business, venue, or other entity, you represent and warrant that you have authority to bind that entity to these Terms.
2. Definitions
2.1. “VenueStack” means the operator of the Services.
2.2. “Business” means a venue, promoter, organizer, restaurant, nightclub, lounge, festival operator, or other merchant using VenueStack to create events, sell tickets, or take reservations.
2.3. “Business User” means an individual who accesses the Services under a Business account, including owners, managers, door staff, hosts, servers, and administrators.
2.4. “Guest” means an individual who purchases a ticket, reserves a table, joins a guest list, or otherwise interacts with a Business through the Services.
2.5. “Event” means any event, reservation service, ticketed experience, or offering published by a Business using the Services.
2.6. “Order” means any ticket purchase, reservation deposit, add-on purchase, or other transaction initiated through the Services.
2.7. “Content” means text, images, logos, event listings, floor plans, menus, performer details, and other materials submitted, posted, or made available through the Services.
3. Eligibility
3.1. You must be at least the age of majority in your jurisdiction to create a Business account.
3.2. Guests must meet any minimum age, dress code, entry requirements, or other conditions set by the Business or required by law.
3.3. VenueStack may refuse access to the Services to any person or entity at any time, to the extent permitted by law.
4. Account Registration and Security
4.1. To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information and to keep it updated.
4.2. You are responsible for maintaining the confidentiality of login credentials and for all activities that occur under your account.
4.3. You agree to notify VenueStack promptly of any unauthorized use of your account or any other security incident.
4.4. Business Users must use role-based access appropriately and only grant access to personnel who need it for legitimate operational purposes.
5. VenueStack’s Role
5.1. VenueStack provides software tools that enable Businesses to publish Events, sell tickets, accept reservations, manage tables, and run check-in workflows.
5.2. Unless explicitly stated otherwise in writing, VenueStack is not the organizer, promoter, or operator of Events listed by a Business.
5.3. The Business is responsible for the Event, including scheduling, staffing, entry policies, venue operations, health and safety, legal compliance, and fulfillment of goods or services.
5.4. VenueStack does not guarantee that an Event will occur as described, that attendance targets will be met, or that an Order will be dispute-free.
6. Business Responsibilities
6.1. Businesses are responsible for ensuring that Event listings and all related information are accurate, complete, and not misleading, including date, time, location, ticket rules, table minimums, deposits, add-ons, and entry requirements.
6.2. Businesses are responsible for obtaining and maintaining permits, licenses, insurance, and regulatory approvals required for Events, including requirements relating to alcohol service, capacity limits, security, and age verification.
6.3. Businesses are responsible for Guest communications and customer support for Orders, including questions about entry, refunds, changes, cancellations, and venue policies.
6.4. Businesses must comply with all applicable laws, including consumer protection laws, privacy laws, and marketing rules relating to email and SMS communications.
7. Guest Responsibilities
7.1. Guests must provide accurate information when placing an Order.
7.2. Guests must comply with the Business’s entry rules, house policies, and legal requirements, including age verification and identification checks.
7.3. Guests must protect Order confirmations, ticket links, QR codes, and access credentials, because anyone with access to those items may be able to use them.
8. Orders, Tickets, and Reservations
8.1. Tickets and reservations may be offered as general admission, VIP, presale, tables, sections, or other categories as determined by the Business.
8.2. A ticket typically provides a revocable license to attend an Event, subject to the Business’s rules and applicable law.
8.3. Table reservations may include deposits, minimum spend requirements, arrival windows, and no-show policies as determined by the Business.
8.4. Add-ons, upgrades, and promotional codes may be offered at the Business’s discretion and may be subject to additional terms presented at checkout.
8.5. VenueStack may provide QR codes or other scannable credentials for entry validation. Validation confirms that a credential is recognized by the system, but does not guarantee admission if the Business applies lawful entry restrictions.
9. Pricing, Fees, and Payments
9.1. Pricing for tickets, tables, deposits, minimum spends, and add-ons is set by the Business.
9.2. Payments are processed through third-party payment processors and, where applicable, through a Business’s connected payment account.
9.3. Payment processing fees and platform fees may apply. Where enabled, a Business may choose to pass certain fees to Guests at checkout.
9.4. VenueStack may charge Businesses subscription fees for access to the Services and may offer monthly or annual billing options as presented at the time of subscription.
9.5. Taxes may be collected where required or where enabled by the Business or payment processor. Responsibility for tax compliance remains with the Business unless otherwise required by law.
9.6. VenueStack is not responsible for payment processor downtime, bank delays, payout schedules, or payment method restrictions imposed by third parties.
10. Refunds, Cancellations, Chargebacks, and Disputes
10.1. Refunds and cancellation policies are set by the Business and may vary by Event and ticket type. The applicable policy should be presented during checkout or in the Order confirmation.
10.2. If an Event is canceled, rescheduled, or materially changed, the Business is responsible for determining and administering Guest remedies, subject to applicable law and payment processor rules.
10.3. If a Guest initiates a chargeback or payment dispute, the Business is typically responsible for responding to the dispute and providing evidence, subject to the payment processor’s program rules.
10.4. VenueStack may provide tooling or records to support dispute handling, but VenueStack does not guarantee dispute outcomes.
10.5. VenueStack may suspend features, delay payouts, or take other reasonable actions to mitigate fraud or excessive disputes, consistent with payment processor requirements and applicable law.
11. Acceptable Use
11.1. You agree not to use the Services in any way that violates applicable law or infringes the rights of others.
11.2. You agree not to attempt to gain unauthorized access to accounts, systems, or data, and not to probe, scan, or test the vulnerability of the Services.
11.3. You agree not to interfere with or disrupt the Services, including by introducing malware, automating abusive traffic, or bypassing rate limits.
11.4. You agree not to use the Services to promote illegal activity, deceptive practices, or fraudulent events.
11.5. VenueStack may remove Content, suspend accounts, or restrict access if VenueStack reasonably believes there is a violation of these Terms, a security risk, or legal exposure.
12. Content and Intellectual Property
12.1. As between you and VenueStack, you retain ownership of Content you submit, while VenueStack retains ownership of the Services, software, and related intellectual property.
12.2. You grant VenueStack a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and distribute your Content solely as necessary to operate and provide the Services.
12.3. You represent and warrant that you have all rights necessary to provide Content, including rights to images, logos, music or performer materials, and promotional assets.
12.4. VenueStack may use Business names, logos, and Event listings to identify Businesses on the Services and in product-related marketing materials, unless a Business requests removal in writing.
13. Third-Party Services and Integrations
13.1. The Services may integrate with third-party services, including payment processors, email providers, and SMS providers.
13.2. Third-party services are governed by their own terms and policies. VenueStack is not responsible for third-party services and does not control third-party actions.
13.3. If you enable third-party integrations, you authorize VenueStack to exchange data with those providers as needed to deliver the integration.
14. Privacy
14.1. VenueStack’s collection and use of personal information is described in the VenueStack Privacy Policy.
14.2. When a Business collects Guest information through the Services, the Business is typically the controller and VenueStack typically processes that information on the Business’s behalf.
14.3. Businesses are responsible for providing any required notices to Guests and for obtaining any required consents for marketing communications, including SMS and email campaigns.
15. Service Availability, Changes, and Updates
15.1. VenueStack may modify, update, or discontinue parts of the Services at any time.
15.2. VenueStack may perform maintenance that affects availability and may take reasonable steps to provide notice when practicable.
15.3. Features may vary by plan and may depend on third-party availability.
16. Subscription Terms for Businesses
16.1. Subscription fees, billing frequency, and included features are those presented at the time of purchase or renewal.
16.2. Subscriptions may auto-renew unless canceled before the renewal date, subject to the terms presented during subscription checkout.
16.3. If subscription payments fail, VenueStack may suspend or limit account access until payment is received, consistent with applicable law.
16.4. Unless required by law, subscription fees are non-refundable once a billing period begins.
17. Suspension and Termination
17.1. VenueStack may suspend or terminate access to the Services for any violation of these Terms, suspected fraud, security risk, legal compliance reasons, or repeated disputes.
17.2. You may stop using the Services at any time. Businesses may cancel subscriptions subject to plan terms and billing rules.
17.3. Upon termination, certain provisions survive, including those relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.
18. Disclaimers
18.1. The Services are provided on an “as is” and “as available” basis, to the maximum extent permitted by law.
18.2. VenueStack disclaims all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
18.3. VenueStack does not warrant that the Services will be uninterrupted, error-free, or free of harmful components.
19. Limitation of Liability
19.1. To the maximum extent permitted by law, VenueStack will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities.
19.2. To the maximum extent permitted by law, VenueStack’s total liability for all claims relating to the Services will not exceed the greater of (a) the amounts paid to VenueStack by the Business in the three months before the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100).
19.3. Nothing in these Terms limits liability that cannot be limited under applicable law.
20. Indemnification
20.1. Businesses agree to indemnify, defend, and hold harmless VenueStack from and against claims, liabilities, damages, losses, and expenses arising out of or related to (a) Events, including cancellation, injury, property damage, or entry disputes, (b) Business Content, listings, and promotions, (c) Business’s violation of law or third-party rights, and (d) Business’s handling of refunds, disputes, or chargebacks.
20.2. Guests agree to indemnify VenueStack from and against claims arising from misuse of the Services, fraud, or violation of these Terms.
21. Governing Law and Dispute Resolution
21.1. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles, except where prohibited by applicable law.
21.2. Any dispute arising out of or relating to these Terms or the Services will be brought in the courts located in Ontario, Canada, unless mandatory consumer protection rules require otherwise.
22. Notices
22.1. VenueStack may provide notices through the Services, by email, or by posting updates on the VenueStack website.
22.2. Legal notices to VenueStack should be sent to support@venuestack.io
, unless VenueStack provides a different address in writing.
23. Changes to These Terms
23.1. VenueStack may update these Terms from time to time.
23.2. The “Effective Date” will be updated when changes are made.
23.3. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms, except where prohibited by law.
24. Miscellaneous
24.1. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
24.2. Failure to enforce a provision is not a waiver of the right to enforce it later.
24.3. You may not assign these Terms without VenueStack’s prior written consent, except as part of a merger or sale of substantially all assets. VenueStack may assign these Terms.
24.4. These Terms, together with any policies referenced in the Services, constitute the entire agreement regarding use of the Services and supersede prior agreements on the same subject matter.